Terms of sale & returns

Last updated: [date]

Before launch: fill in the [bracketed] details and check every section matches how you run Bloomwell. This is a starting template, not legal advice. For peace of mind, have it reviewed once.

Orders and prices

All prices are in South African Rand and include VAT where applicable [remove “include VAT” if you are not VAT-registered]. Your order is confirmed once Payfast confirms your payment, and we’ll email you a confirmation.

Delivery

• We currently deliver within Gauteng only, using [courier name]. We can’t accept orders for delivery outside Gauteng.
• Orders are usually dispatched within [1–2] working days and arrive within [2–5] working days.
• Delivery costs R60, and is free on orders over R500.
• Please make sure your address and phone number are correct. If a parcel is returned because of an incorrect address, re-delivery may cost extra.

Returns and refunds

• For hygiene reasons, opened sanitary and personal-care products can’t be returned.
• If your box arrives damaged, faulty or with the wrong items, tell us within 7 days with a photo and we’ll replace the item or refund you.
• Unopened boxes can be returned within 7 days of delivery for a refund, less delivery costs, in line with the Consumer Protection Act and the Electronic Communications and Transactions Act.
• Refunds are paid back to your original payment method within [7–10] working days.

Product information

Our boxes contain everyday comfort products and are not medical treatment. If you have severe pain, very heavy bleeding or other concerns, please see a doctor or clinic. Check ingredient lists if you have allergies. Specific brands may sometimes be swapped for an equal or better alternative if stock runs out.

Contact

[Registered business name], [physical address for legal notices], bloomwell01@gmail.com, [phone number].